Bath analytics pioneer launches service to help businesses handle massive rise in home working

October 16, 2020

Actual Experience, the Bath-based advanced analytics firm, has secured a three-year extension to its agreement with the procurement arm of multinational professional services company Accenture after launching a service linked to the huge increase in staff working from home.

Analytics as a service company Actual Experience says its new Human Experience Management (HXM) offering helps firms bring in efficient and effective remote working. 

It provides the insight required to improve and bring consistency to the human experience of staff working at home. As a result, companies will be able to access significant economic benefits as well as delivering an improved working environment for their employees working from home.

It also analyses the human experience of an organisation’s digital business and applies advanced algorithms and correlation techniques to understand its impact on operational efficiency, digital inequality, wellbeing and wasted payroll. 

Actual Experience, which was founded on 10 years of cutting-edge research at Queen Mary University of London and later relocated to Bath, said HXM’s offerings had been added to the agreement with Accenture and would be available for its client engagements globally.

Accenture UKI digital workplace lead Phil Surrell said: “Accenture’s digital workplace practice is excited to be adding Actual Experience to its suite of strategic allies. The alliance will enhance our digital services that focus on the employee experience, particularly in the current context of increased remote working practices.”

Actual Experience CEO Dave Page added: “We have been developing the new HXM offerings with our channel partners and we are delighted that Accenture has chosen to add the new offerings and extend our framework agreement. 

“We believe that the length of this extension demonstrates the value they see in the new offerings for their global customer base.”

Actual Experience, which also has offices in London, New York and Seattle, is the market leader in advanced analytics for managing digital business quality. It floated on the London Stock Exchange’s AIM market in 2014.

Its pioneering products can bring about a step change in efficiency and an end to glitches that dog digital platforms such as buffering and poor internet connections.


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